Are reservations guaranteed?
No — and we say so up front. Every reservation is a request. Your booking becomes valid only once DRVN reviews availability and your details and confirms in writing. You'll never be charged before that confirmation.
What do I need to qualify?
A valid full (non-probationary) driver's licence, a supporting government photo ID, and a physical major credit card in the primary renter's legal name. Primary renters must be at least 25 years old. See the full rental requirements.
Which cards do you accept?
Visa, Mastercard, and American Express credit cards only. We do not accept debit, prepaid, virtual, cash, or third-party cards. Card details are handled solely by our hosted PCI-compliant payment provider — DRVN never stores your card number, and we never ask for your full number or CVV on this website.
How does the security deposit work?
A refundable deposit is authorized (held, not charged) on your credit card at pickup. It is released after the vehicle is returned in acceptable condition, with the fuel and mileage terms met. The exact amount is confirmed with your booking.
Can you deliver the vehicle to me?
Yes. Concierge delivery is available across Metro Vancouver — the airport, your hotel, or your door — subject to scheduling. Note your preferred location in the reservation notes and we'll arrange the details.
Is there a mileage limit?
Each rental includes a daily distance allowance, stated when we confirm. Additional distance is billed at a per-kilometre rate, and extended-distance trips can be quoted in advance.
Can I add another driver?
Absolutely. Additional drivers must meet the same eligibility criteria and present ID in person to be added to the agreement. A small additional-driver fee may apply.
Can I take the vehicle to the U.S. or out of BC?
Travel within British Columbia and Canada is standard. Trips outside BC or across the U.S. border require prior written approval and appropriate documentation and coverage. Just ask when you reserve.
What is your cancellation policy?
Because reservations are requests, nothing is charged until we confirm. Once confirmed, cancellations 48+ hours before pickup are free; under 48 hours, a fee of up to one day's rate may apply. Full details are in the requirements.
Didn't find your answer? Contact the DRVN team — we respond quickly during operating hours.