DRVN Auto Rentals ("DRVN", "we", "us") respects your privacy. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
Information we collect
We collect only what we need to respond to a reservation request and provide our rental service, including:
- Contact details: full legal name, email address, and phone number.
- Reservation details: chosen vehicle, pickup and return dates, driver age, and any notes you provide.
- Payment context: the brand of credit card you intend to use. We do not collect your full card number or CVV through this website.
- Verification details collected in person at pickup, such as licence and identification information.
How we use your information
- To review, confirm, and manage your reservation and rental.
- To verify identity and driver eligibility.
- To communicate with you about your booking and our services.
- To meet legal, insurance, and safety obligations.
Payment processing
Card payments and deposit authorizations are handled exclusively by a hosted, PCI-DSS-compliant payment provider. DRVN does not see or store your full card number. We only record non-sensitive details necessary to manage your booking, such as the card brand.
Disclosure
We do not sell your personal information. We share it only with service providers who help us operate (such as our payment processor and, where applicable, insurers), and only as required by law or to protect our rights and property.
Retention & security
We keep personal information only as long as necessary for the purposes above and to satisfy legal requirements, then securely dispose of it. We use reasonable administrative, technical, and physical safeguards to protect it.
Your choices
You may request access to, correction of, or deletion of your personal information, subject to legal limits. To make a request, or to ask a privacy question, contact us using the details below.
Cookies & analytics
This website is intentionally lightweight. Any analytics we use are limited to understanding aggregate site performance and do not identify you individually.
Contact
Questions about this policy? Email reservations@drvnautorentals.ca or call (604) 555-0142.